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FAQs



Where do you manufacture?

We are an American-owned company with manufacturing facilities in Shenzen (the same place where 80% of the world's electronics like iPhones are manufactured). We have offices in the United States, Singapore, Australia, and the Philippines. We ship to our customers globally from a network of globally distributed fulfilment centers nearest you.


What is UV-C light and how is it different from other UV lights?

UV light has three wavelength categories: UV-A, UV-B, and UV-C. UV-C light is a short-wavelength, ultraviolet light that breaks apart germ DNA, leaving it unable to function or reproduce. Compared to the other wavelengths, UV-C light is a natural sterilizer and can kill up to 99.9% of microbiomes (germs, bacteria, and viruses).


Is UV-C safe for humans?

Yes - when used with caution. We can't stress this enough. A UV-C sanitizing device is not a toy. When used on the human skin, the UV-C rays will cause irritation and long term exposure can lead to skin damage. When using a UV-C sanitizer, ensure that you're pointing the UV-C light down and away from you (the Kapsule™ UV sanitizer has a built in security feature to prevent usage when faced up). When UV-C sanitizing lights are used in moderation with caution, they are safe for human usage.


How to track your order?

Within 1 business day of ordering, your order will be processed and you will receive an email notification with your tracking number.

We ship from our facilities in Chicago and most US based customers should receive their order in 3 - 5 business days.

If you have not received the email, please check your 'spam' folder. If no email has arrived, please send us a message at support@omniultraviolet.store and our Customer Care Team will investigate and get back to you within 1 business day.