All refund requests must be made within 30 DAYS of your order date. Email email@example.com with your order number to receive your return authorization. To be eligible for a refund:
- The package must be unopened, with shrink wrap intact. If the product has been opened, no refunds will be issued.
- All refunds will be charged a 20% restocking fee.
- The buyer will be responsible for return shipping and must ship back the item using a carrier of their choice via insured registered mail.
For defective units, Omni Ultraviolet™ is covered by a 1 Year Limited Warranty. Please email firstname.lastname@example.org to file a claim. Please include your name, email address, photo of the defective unit, and order ID number in your email.
*Only purchases made directly from omniultraviolet.com qualify for our refund and warranty policy. For Omni Ultraviolet™ devices purchased from third party retailers, please contact your authorized reseller for merchant guarantees.
We do not accept any returns after 30 days from ship date.